FAQ’s (For Clients)
You are welcome to search the Advisor profiles including their areas of expertise, fees, and availability without creating an account. You will only be required to sign up if you want to message or book a session with an Advisor.
Yes, you can message with any Advisor prior to booking a session. We highly recommend this as it gives both you and the Advisor the opportunity to make sure it’s the right fit.
All sessions are done through a private video conferencing platform within the Adendo website. Both you and the Advisor will have the ability to share your screen, as well as share files.
Once you’ve decided on the best Advisor for your needs you will simply click on “Book me” and request the most convenient time from the Advisors availability. The Advisor will receive your request and have the opportunity to accept or decline the session.
When booking a session, you will be asked to provide a credit card which will be pre-authorized for two times the estimated cost of the call. This is done in case you decide you need more time than originally estimated. Once the call is completed, you will be charged only for the exact number of minutes used.
- Be sure to message the Advisor prior to booking a session to make they are qualified to help and that it’s a good fit
- When booking a session include as much detail as possible on what you would like to accomplish so the Advisor can be prepared
- Rather than trying to cover too much on one session, consider breaking it up over two or more sessions to maximize your retention
Adendo is 100% committed to customer satisfaction. If at any point during a call you feel you are not getting the level of expertise you expected you can terminate the session immediately and contact an Adendo team member for a full refund.
Each Advisor sets their fees based on what they feel their time is worth and the overall value of the expertise they are providing. Advisors with highly skilled or specialized knowledge will typically charge a little more than those offering more basic, or beginner type training.
FAQ’s (For Advisors)
You can request to become an Advisor by clicking on “Become an Advisor” and submitting your request. You will be personally contacted by an Adendo team member to discuss the opportunity and review your qualifications. All applicants are evaluated based on their qualifications and the demand from our community.
No, there is no cost to become an Advisor and creating your account and profile. Once you complete a session you will receive your fees, minus a small percentage held by Adendo to cover operating costs.
Once approved you will log into your account and set up your profile including your profile photo, areas of expertise, per minute fee, and availability.
You will set your per minute fee based on what you feel your time is worth and the overall value of the expertise you are providing.
The minimum fee an Advisor can charge per minute is $1.00. There is no maximum.
Advisors are paid by the minute for the exact number of minutes of each session minus a percentage held by Adendo to cover operating costs. Advisor commissions are paid twice monthly by ACH directly into your bank account.
Yes, are several ways you can promote you promote yourself including your own personal contacts, social media, and contributing to the Adendo blog. Talk to an Adendo team member to help with self-promotion.
No, currently Adendo is only available to Advisors in the US and Canada, however, we do have plans to expand to other countries.
When a potential client messages you or requests a booking, you will receive an email as well as an SMS notification.
Yes, trust and security within our community is our highest priority. We will not disclose any of your contact information to others. All messages and sessions are connected through Adendo; therefore, your phone number and email address will never be disclosed.
Yes, all Adendo sessions are completely off the record and are not recorded.